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Buying Guide

Your guide to a seamless, elevated purchase experience with Simonini.
At Simonini, we combine timeless design with precision craftsmanship—and we believe the buying experience should reflect the same care and clarity. This guide walks you through the essential steps, from choosing your piece to delivery at your door.

1. Choosing Your Piece

Each item in our collection is made to order and can be purchased in three easy ways:

  • Order as Listed: Purchase the piece exactly as shown in the main image of the listing.
  • Define Later: Not ready to decide? Choose this option and confirm finishes and configurations later with our concierge team.
  • Customize: Personalize your piece by selecting wood finishes, seat height, upholstery, and backrest options directly on the product page.
  • Need more details before choosing? Click “Request More Info” on the product page and we’ll contact you.

2. Order Confirmation

Once your order is placed, our team will follow up (when applicable) to confirm all specifications before production begins.
Only after confirmation, and once payment is processed, does production commence.

3. Trade Clients & Resellers

We invite professionals in architecture, interior design, decoration, procurement, and qualified resellers to register for a Simonini Trade Account.
As a Trade member, you gain access to exclusive benefits.
To apply, visit our Trade Portal and submit your registration. Once approved, you’ll be able to log in and enjoy your benefits immediately.
We look forward to collaborating with you and supporting the success of your projects and business.

Registration Area

4. Discount Policy for regular Clients

We offer volume-based discounts for direct purchases, applied per item type and quantity in a single order.
These discounts are automatically reflected in your quote and apply to the cart value. Each product listing displays the tiered discount rates, which are applied once the items are added to your shopping cart.

Please note:

  • Prices include shipping freight and insurance within the United States and Canada. Duties, taxes, tariffs, and customs clearance fees are not included and remain the client’s responsibility for all destinations.
  • Discounts apply to regular customer orders placed through the Simonini website and are not cumulative.
  • Discount tiers apply per item typology; quantities do not combine across different product types.
  • Orders shipping outside the U.S. or Canada will receive a revised freight quote following order placement.

5. Production & Lead Time

All pieces are made to order in our workshops in Brazil, combining artisan precision with contemporary production standards. Our standard production timeline is 6–8 weeks.
Once completed, each piece undergoes final inspection, handling, and careful packaging—this process typically takes an additional 10 days before final boarding and shipment.
We always strive to expedite whenever possible and reduce the leadtime and handling time.

6. Shipping & Delivery

We offer international shipping tailored to your location:

  • United States & Canada: Freight and insurance are included in all quotes.
  • Other Regions: Shipping will be quoted separately and submitted for approval prior to order confirmation.

Please note: All shipments are based on DAP (Delivered At Place) Incoterms. Customs duties and import taxes are not included and remain the responsibility of the client in all destinations.
Standard shipping does not include white glove service. Delivery is made to your front door or curbside, depending on local carrier logistics.
If desired, white glove or installation services may be arranged. These must be requested and approved prior to final shipment.
Typical shipping times vary by destination and customs clearance processes. For shipments to the U.S. and Canada, transit time typically ranges from 3 to 15 days once the order has boarded. These estimates may vary depending on location and carrier conditions.

7. Packaging & Insurance

Each piece is carefully packaged for maximum protection and fully insured during transit. Packaging typically includes:

  • Multiple layers of protective materials
  • Custom wooden crates (as needed)
  • Palletized structure for safety

8. Receiving & Unpacking

Upon delivery:

  • Take clear photographs of the outer packaging and the product itself.
  • Do not refuse delivery, even if the crate appears damaged. This is essential for insurance coverage.
  • Unpack items upright and with care—avoid using blades or dragging pieces on rough surfaces.

9. Claims & Support

To initiate a claim:
The item must be accepted, delivered and documented on arrival.
Send photos of any issues to [email protected] with the order number.
We are here to support you at every step—from quote to final delivery.

10. Return Policy

All SIMONINI pieces are made to order, carefully crafted with intention and detail. Due to the bespoke nature of our production, we are unable to accept returns or order cancellations.

Please note: Natural variations in tone, grain, and texture are to be expected between orders, as they reflect the unique character of the materials we use.

In the unlikely event of a quality concern or issue upon delivery, please contact us within 2 days of receipt, including clear images of the item and its packaging so we may assist you promptly.

Still have questions? Talk to us.

You can quickly reach us through our email general contact [email protected] , contact page  or iniciating a chat in the page lower right corner icon.